Help and FAQ Sheet

The following is a list of common questions and concerns. Please read carefully before filing a support request.

Where did the puzzle square come from, anyway?

Beyond the obvious game room ethos, puzzle designs also serve as the mark of the spectrum. As someone who identifies as such myself, it was only logical that I incorporated it into my trade dress assets.

What’s with the logo colors being so drab?

Blame Microsoft. The original colors were the same and the puzzle design is square in shape, so this was changed to its current appearance as a precautionary measure.

On Xbox, there is a pinpoint symbol tilted in a slight northwestern direction with full-screen text content. What’s up with that?

You haven’t accepted the license agreements yet. Xbox devices don’t support the navigation method used during acceptance of the license and privacy statements in the same way that Windows does, so this pinpoint selector is provided as a convenience.

The game display just distorted on me! Did I do something wrong?

You’re perfectly fine! This is simply a visual effect used for things like aquatic scenes or the activation of a transport terminal. The game will return to its normal behavior if the conditions no longer apply.

What does it mean when a game package has been approved?

On Windows PCs, approved packages are those for which Jeffrey Davis has been cleared by our security verification providers to represent Zero Break Game Design as the verified publisher. This is used as an indication that you’re installing the game from an official source, and serves to verify the integrity of your game package to protect your computer system against the spread of malware and other security threats. Please be aware that if Windows reports any other source (or if the source is stated as an unknown origin) then your download is fake and should not be trusted.

The GameJolt version is not accepting my login. How can I have the game track my achievements?

You need to use the special user token provided for your account. This limitation on service access has been enacted by GameJolt for account security reasons. You can find your special user token from the user information menu on the GameJolt website. Rest assured that neither Zero Break Game Design nor any distributor or product host will ever ask for your token or password except as required for proper game function.

Why is my game using different colors when announcing unlocked achievements?

GameJolt achievements are awarded in trophy categorization format. Generally speaking, events and milestones will award bronze, general progression awards silver, and cumulative progression awards gold. Perfectionism – the accrual of all other achievements – is awarded as platinum; this is the only achievement in its class for simplicity and parity reasons, and is always the last to unlock.

The platform on which I purchased the game doesn’t follow the trophy categorization format. How will this be accommodated?

Aside from any lack of XP values for that particular service or platform there will be no measurable difference. In the case of Xbox, games with full platform approval will award a 5-10 point gamerscore bonus for any confidential achievement objectives depending on classification – 10 for gold-class objectives, 5 for everything else.

What are the XP/gamerscore values for Zero Break projects?

XP values are based on the predetermined award structure used by the GameJolt service, which awards 5 for Bronze, 10 for silver and 15 for gold. Platinum, which is always reserved exclusively for the perfectionism bonus for unlocking all of the achievements, awards a 20XP bonus; however this only applies on GameJolt as it is the only service that we support which directly uses trophy classification. For Xbox this is replaced with a gamerscore bonus for unlocking classified achievements – 10 gamerscore for gold objectives, 5 for all others – so a classified bronze objective will award 10 in total, a classified silver objective is worth 15 and a classified gold objective is worth 25. Note that Steam does not have any sort of XP system so this does not apply on that platform, however you will still get credit on your account for any unlocked achievements.

Do alternative platforms support the game package?

macOS and Linux-based systems (such as Ubuntu) are supported by our products for non-commercial use only. Please ensure that you download the correct package for your system type.

I have an older Mac. Is the game compatible?

Per Apple guidelines we cannot support PowerPC or x86 macOS systems.

Why does the menu bar on my Mac start with irrelevant items listed?

The default MV launcher is an x86 version which is no longer allowed for production use per Apple guidelines, and cannot be run on Catalina or later versions of macOS. Because of this, a compatible x64 version of the NW.JS redistributable is used which has these excess items listed by default. There is nothing that can be done about this, however the game does include code which clears the menu bar as a workaround.

Why are GameJolt and itch.io considered non-commercial?

These are community-driven services which are only supported for the purpose of expanding access to Zero Break Game Design projects. Because these services do not fully protect against misuse of product licensing by nature of their design, they are disbarred from commercial use which is defined as inclusion in public library, internet café and/or arcade terminal collections.

Why did I receive a lockdown or support bulletin which requires that I verify my account?

You didn’t. This is prohibited by law because of the potential for abuse by rouge actors. File a fraud detection request with the associated service immediately if this happens, and do not respond for any reason whatsoever.

I received a beta code for a test product. Can I explain what I’m doing with it?

We’d love to do so ourselves, but unfortunately that’s not always going to be possible. In the case of pre-release and/or unannounced products, our test builds are governed by strict non-disclosure agreements in order to protect ourselves against the unauthorized public release of unapproved, confidential and/or privileged information. Reasonable exceptions can be made of course, but are generally reserved for publicity purposes only.

Is it okay to translate any in-game behaviors to a demonstration of real-world equivalence?

ABSOLUTELY NOT! These scenes may imply or present dangerous or harmful activities, environmental hazards, stunt work, violence and/or illicit behaviors or business operations, and should never be duplicated and/or performed under any circumstance.